{"id":35077,"date":"2022-03-15T14:40:50","date_gmt":"2022-03-15T14:40:50","guid":{"rendered":"https:\/\/www.debem.com\/?page_id=35077"},"modified":"2022-04-11T13:16:48","modified_gmt":"2022-04-11T13:16:48","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/www.debem.com\/en\/customer-service\/","title":{"rendered":"Customer service"},"content":{"rendered":"<section class=\"vc_row wpb_row vc_row-fluid  vc_custom_1646061389347 wow fadeIn vc_row-has-fill pofo-row-responsive-69f0b91b08a34\"><div class=\"wpb_column vc_column_container vc_col-sm-12  col-xs-mobile-fullwidth\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\">[vc_raw_html el_class=&#8221;sgBreadcrumb&#8221;]JTVCYWlvc2VvX2JyZWFkY3J1bWJzJTVE[\/vc_raw_html]<\/div><\/div><\/div><\/section><section class=\"vc_row wpb_row vc_row-fluid  vc_custom_1646320395723 wow none vc_row-has-fill vc_row-o-equal-height vc_row-o-content-middle vc_row-flex pofo-row-responsive-69f0b91b08b95\"><div class=\"wpb_column vc_column_container vc_col-sm-3  col-xs-mobile-fullwidth pofo-column-responsive-69f0b91b08c50\"><div class=\"vc_column-inner vc_custom_1646307268097\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-6  col-xs-mobile-fullwidth text-center md-text-center sm-text-left xs-text-left pofo-column-responsive-69f0b91b08ca6\"><div class=\"vc_column-inner vc_custom_1646321329323\"><div class=\"wpb_wrapper\"><span class=\"text-extra-dark-gray margin-20px-bottom font-weight-600 display-block alt-font text-uppercase heading-style2  vc_custom_1647355070679  heading-1\"  style=\"font-size: 15px; line-height: 22px; font-weight: 400; color: #007a85;\" data-fontsize=\"15px\" data-lineheight=\"22px\">Customer service<\/span><h1 class=\"text-extra-dark-gray margin-20px-bottom font-weight-600 display-inline-block alt-font  pofo_font_1647355079214 heading-style2  heading-2\"  style=\"font-size: 36px; line-height: 40px; font-weight: 600;\" data-fontsize=\"36px\" data-lineheight=\"40px\">Customer service<\/h1><div class=\"text-medium line-height-28 last-paragraph-no-margin\"><p>Debem offers its customers new and effective services, providing them with technical and commercial information to make it easier to choose the most suitable product and meet every operating requirement. Our customers can count on a multi-language call centre (with specialised technical personnel) able to resolve questions tied to product selection and the most suitable chemical compatibility for their requirements.<\/p>\n<\/div><span class=\"text-extra-dark-gray margin-20px-bottom font-weight-600 display-block alt-font text-uppercase heading-style2  vc_custom_1647355150558  heading-3\"  style=\"font-size: 20px; line-height: 26px; font-weight: 600; color: #000000;\" data-fontsize=\"20px\" data-lineheight=\"26px\">Call Us<\/span><a  href=\"tel:00390331074034\" target=\"_blank\" class=\"btn font-size:36px pofo-button-1 button-style9  btn-link text-extra-dark-gray text-deep-pink-hover  btn-extra-large  vc_custom_1646321291563\"  style=\"color:#007a85; \">+39 0331 074034<\/a><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-3  col-xs-mobile-fullwidth\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><\/section>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1646318052105{padding-top: 0px !important;padding-bottom: 0px !important;background-color: #f7f7f7 !important;}&#8221;]<section data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" data-vc-stretch-content=\"true\" class=\"vc_row wpb_row vc_row-fluid  vc_custom_1646321359378 wow fadeIn pofo-stretch-content vc_row-o-equal-height vc_row-o-content-middle vc_row-flex\"><div class=\"wpb_column vc_column_container vc_col-has-fill position-relative vc_col-sm-12 vc_col-md-6 vc_hidden-sm vc_col-xs-12 vc_hidden-xs wow none pofo-column-responsive-69f0b91b0900d\"><div class=\"vc_column-inner cover-background vc_custom_1646402617188\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_col-md-6 vc_col-xs-12 wow none sm-text-left xs-text-left\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><div class=\"vc_row wpb_row vc_inner vc_row-fluid  vc_custom_1646321118654 pofo-inner-row-responsive-69f0b91b0911b\"><div class=\"wpb_column vc_column_container vc_col-sm-12  col-xs-mobile-fullwidth\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><span class=\"text-extra-dark-gray margin-20px-bottom font-weight-600 display-block alt-font text-uppercase heading-style2  vc_custom_1647355160366  heading-4\"  style=\"font-size: 15px; line-height: 22px; font-weight: 400; color: #007a85;\" data-fontsize=\"15px\" data-lineheight=\"22px\">Service<\/span><h2 class=\"text-medium-gray text-small margin-5px-bottom alt-font  pofo_font_1647355168368 heading-style4  vc_custom_1647355168368 pofo-button-responsive-69f0b91b092bf  heading-5\"  style=\"font-size: 28px; line-height: 32px; font-weight: 600; color: #000000;\" data-fontsize=\"28px\" data-lineheight=\"32px\">Technical support<\/h2><div class=\"text-medium line-height-28  vc_custom_1647355185623 last-paragraph-no-margin pofo-text-block-responsive-69f0b91b092f0\" style=\"width: 95%;\"><p>Our technical support service can respond to any queries of a technical nature, about the installation, pump optimisation, system or about the fluid pumping process. Our workshop includes an internal maintenance department that can promptly restore any model of pump purchased and return it to the customer along with a service report. Our management system monitors the minimum stocks of every component and pre-assembly units of all the pumps in our catalogue. This allows us to check the availability of the product when the order is placed and assemble it promptly and punctually. All our <strong>diaphragm pumps<\/strong> are in fact supplied already pre-assembled. They only require a few minutes to be configured to the customer\u2019s requirements and then shipped. Similarly all the spare parts are ready in stock and available immediately. The customer is able to purchase the spare parts individually or as a kit.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><div class=\"vc_row-full-width vc_clearfix\"><\/div>[\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1646321529640{padding-top: 0px !important;padding-bottom: 0px !important;background-color: #ffffff !important;}&#8221;]<section id=\"contactprodotti\" class=\"vc_row wpb_row vc_row-fluid  vc_custom_1646321427090 wow fadeIn vc_row-has-fill pofo-row-responsive-69f0b91b0936d\"><div class=\"wpb_column vc_column_container vc_col-sm-12  col-xs-mobile-fullwidth\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><div class=\"vc_row wpb_row vc_inner vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_col-lg-3 vc_col-md-3 vc_hidden-sm col-xs-mobile-fullwidth\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_col-lg-6 vc_col-md-6 col-xs-mobile-fullwidth text-center md-text-center sm-text-left xs-text-left\"><div class=\"vc_column-inner vc_custom_1646059839106\"><div class=\"wpb_wrapper\"><span class=\"text-extra-dark-gray margin-20px-bottom font-weight-600 display-block alt-font text-uppercase heading-style2  vc_custom_1647355201080  heading-6\"  style=\"font-size: 15px; line-height: 22px; font-weight: 400; color: #007a85;\" data-fontsize=\"15px\" data-lineheight=\"22px\">Contacts<\/span><h2 class=\"text-medium-gray text-small margin-5px-bottom alt-font  pofo_font_1647355211021 heading-style4 pofo-button-responsive-69f0b91b096a6  heading-7\"  style=\"font-size: 28px; line-height: 32px; font-weight: 600; color: #000000;\" data-fontsize=\"28px\" data-lineheight=\"32px\">Ask for more information<\/h2><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_col-lg-3 vc_col-md-3 vc_hidden-sm col-xs-mobile-fullwidth\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-12  col-xs-mobile-fullwidth\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f36594-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"36594\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/35077#wpcf7-f36594-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"36594\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f36594-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div class=\"row\">\n\t<div class=\"col-md-4\">\n\t\t<span class=\"wpcf7-form-control-wrap\" data-name=\"nome\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required big-input\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Name *\" value=\"\" type=\"text\" name=\"nome\" \/><\/span>\n\t<\/div>\n\t<div class=\"col-md-4\">\n\t\t<span class=\"wpcf7-form-control-wrap\" data-name=\"cognome\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required big-input\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Surname *\" value=\"\" type=\"text\" name=\"cognome\" \/><\/span>\n\t<\/div>\n\t<div class=\"col-md-4\">\n\t\t<span class=\"wpcf7-form-control-wrap\" data-name=\"azienda\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required big-input\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Company *\" value=\"\" type=\"text\" name=\"azienda\" \/><\/span>\n\t<\/div>\n\t<div class=\"col-md-4\">\n\t\t<span class=\"wpcf7-form-control-wrap\" data-name=\"provincia\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required big-input\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"State *\" value=\"\" type=\"text\" name=\"provincia\" \/><\/span>\n\t<\/div>\n\t<div class=\"col-md-4\">\n\t\t<span class=\"wpcf7-form-control-wrap\" data-name=\"telefono\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text big-input\" aria-invalid=\"false\" placeholder=\"Telephone\" value=\"\" type=\"text\" name=\"telefono\" \/><\/span>\n\t<\/div>\n\t<div class=\"col-md-4\">\n\t\t<span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email big-input\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Email *\" value=\"\" type=\"email\" name=\"email\" \/><\/span>\n\t<\/div>\n\t<div class=\"col-md-12\">\n\t\t<span class=\"wpcf7-form-control-wrap\" data-name=\"messaggio\"><textarea cols=\"40\" rows=\"3\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea xs-margin-20px-bottom big-textarea\" aria-invalid=\"false\" placeholder=\"Message\" name=\"messaggio\"><\/textarea><\/span>\n\t<\/div>\n\t<div class=\"col-md-12\">\n\t\t<span class=\"wpcf7-form-control-wrap\" data-name=\"opt-in\"><span class=\"wpcf7-form-control wpcf7-acceptance optional\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"opt-in\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I want to sign up to your newsletter<\/span><\/label><\/span><\/span><\/span><br\/>\n\t\t<span class=\"wpcf7-form-control-wrap\" data-name=\"contact-privacy\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"contact-privacy\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I accept your <a href=\"https:\/\/www.iubenda.com\/privacy-policy\/37511868\/legal\" target=\"_blank\">Privacy Policy<\/a><\/span><\/label><\/span><\/span><\/span><br\/>\n\t\t<span class=\"wpcf7-form-control-wrap\" data-name=\"contact-cookie\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"contact-cookie\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I accept your <a href=\"https:\/\/www.iubenda.com\/privacy-policy\/37511868\/cookie-policy\" target=\"_blank\">Cookie Policy<\/a><\/span><\/label><\/span><\/span><\/span>\n\t<\/div>\n\t<div class=\"col-md-12\" style=\"margin-top:20px;\">\n\t\t<input class=\"wpcf7-form-control wpcf7-submit has-spinner btn pofo-button-70 button-style1 btn-dark-gray btn-small\" type=\"submit\" value=\"sEND\" \/>\n\t<\/div>\n<\/div>\n<input class=\"wpcf7-form-control wpcf7-hidden\" value=\"\" type=\"hidden\" name=\"utm_source\" \/>\n<input class=\"wpcf7-form-control wpcf7-hidden\" value=\"\" type=\"hidden\" name=\"utm_medium\" \/>\n<input class=\"wpcf7-form-control wpcf7-hidden\" value=\"\" type=\"hidden\" name=\"utm_campaign\" \/><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>[\/vc_section]<section data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" class=\"vc_row wpb_row vc_row-fluid  vc_custom_1646060879352 cover-background wow fadeIn vc_row-has-fill pofo-stretch-content pofo-stretch-row-container pofo-row-responsive-69f0b91b0a6ca\"><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_col-md-12 col-xs-mobile-fullwidth text-center\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><span class=\"text-extra-large margin-25px-bottom vertical-align-middle sm-width-100 display-inline-block alt-font heading-style3  vc_custom_1647428029692 pofo-button-responsive-69f0b91b0a831  heading-8\"  style=\"color: #ffffff;\">Would you like to receive information? Please contact us!<\/span><a  href=\"\/en\/contact-us\/\" target=\"_self\" class=\"btn pofo-button-2 button-style2  btn-white  btn-medium   vc_custom_1647355246448 pofo-button-responsive-69f0b91b0a86f\"  style=\"color:#ffffff;  border-color:#f8c21c; \">CONTACT US<\/a><\/div><\/div><\/div><\/section><div class=\"vc_row-full-width vc_clearfix\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1646318052105{padding-top: 0px !important;padding-bottom: 0px !important;background-color: #f7f7f7 !important;}&#8221;][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1646321529640{padding-top: 0px !important;padding-bottom: 0px !important;background-color: #ffffff !important;}&#8221;][\/vc_section]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-35077","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.debem.com\/en\/wp-json\/wp\/v2\/pages\/35077","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.debem.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.debem.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.debem.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.debem.com\/en\/wp-json\/wp\/v2\/comments?post=35077"}],"version-history":[{"count":1,"href":"https:\/\/www.debem.com\/en\/wp-json\/wp\/v2\/pages\/35077\/revisions"}],"predecessor-version":[{"id":40971,"href":"https:\/\/www.debem.com\/en\/wp-json\/wp\/v2\/pages\/35077\/revisions\/40971"}],"wp:attachment":[{"href":"https:\/\/www.debem.com\/en\/wp-json\/wp\/v2\/media?parent=35077"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}